FAQ's and Ratings

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At 12 Hours, we make it our mission to give you the massage you need.  Our philosphy of custom massage enables you to specify where you want to focus on so that your massage therapist will know which muscles to massage and with the proper intensity.  If you don't enjoy your massage, let us know!  We always try to make it right if given the chance. 

Sometimes customers fail to communicate hoping to see if the therapist can figure it out on their own.  You wouldn't ask a taxi driver to guess where you live, don't ask a masseuse to guess what you want to focus on.  Too hard, too soft let them know where you need attention.

Keep in mind we are semi-custom meaning we will spend more time on sore muscles but not the entire time.  Have realistic expectations based on what we offer and feel free to ask us questions.   We thank you for considering our store and therapists.

 What are your hours? 10 a.m. to 10 p.m. 7 Days a week.  We do close early on Christmas and New Years Eve as well as Chinese New Year.  If there are no appointments scheduled and no clients finishing a massage after 9 p.m. we close by 9 p.m. 

What are your cross streets? Warner and Springdale in the 24 Hour Fitness Shopping Center.  Best parking is usually on the back side of 24 Hour Fitness. Reach it by going behind Del Taco.

Do you accept walk-ins?  Absolutely, however, on weekends it is best to make a reservation as we this is our busiest time.  We tend to have more availability for walk-ins on weekdays. 

Do you offer hot stone?  Yes, it is normally $10 add on.  It is free for first time customers, military, police, fire and marine safety employees, so be sure to bring your ID.  Birthdays and Anniversaries can qualify for free hot stone as well if you want a special treat.  Always  free for our VIP Members so sign up today! 

Any Other Specials?  Yes, check out our VIP program below!  VIP members receive free hot stone massage add ons, package deals, and more!

Rewards Card- Regular customers have a loyalty card .  After 9 massages you get one free!

VIP $100 Membership fee (one time fee)  Our VIP is the most simple and straight forward membership you will find in any business.  You pay a one time $100 membership fee,  get a free one hour certificate (with stone), and you save $10 to $30 per massage.  Pay As You Go! No need for rollover massages. No automatic Credit Card Charges!  Your true membership fee is recovered after 2-4 massages.  Your  spouse, friends and family all get the same rate when the come with you.  Gift cards are also discounted $10-$30 for VIP's

Do you accept advanced reservations?  Yes, same day booking with just name and phone number. Booking up to 7 days in advance with a credit card will hold your appointment.  VIP members can book up to 30 days in advance, no credit card necessary.

Do you offer “deep tissue”?  Yes,  all of our massages are classified as “semi-custom”.  What that means is you let us know if you want a relaxation style massage or a massage with a greater focus on areas of pain.  Your therapist will use hands, thumbs, elbow and sometimes knees or feet (walk on back is $10 extra).

What style of massage do you provide?  The therapists have common Chinese Style and Asian Massage.   Our professional boutique uses a variety of modicums to provide soothing relief to your aching muscles.  From deep tissue to Swedish massage and reflexology, we can provide you with a custom massage like none other.

Should I try just one therapist?  No!  Our owner receives a massage once a month or more from each therapist.  They all do a great overall job but some may be more suited for unique injuries or your body type.  Sometimes the style of a massage doesn’t match a customer.  We recommend you try each therapist to understand their style and how to apply it to your needs.  One day you may have mental stress and want the best relax massage therapist.  Another day, you may have a pulled muscle and require someone with more strength to dig deeper into your muscles.  We have a therapist for each and every need you may have.

How do I get the best massage?  Communicate! Let the receptionist know exactly where you hurt, need more attention or just want a relaxation massage.   The golden rule at our massage spa is to communicate.

Is this an Asian massage?  All of our therapist are Chinese.  However they combine several massage techniques into one massage.  The styles they use are a blend of Swedish, Asian, Sports & Deep Tissue Massage techniques.  

Are they screened?  Absolutely, we check their license, look for violations. We ask them about where they went to school.  Both of our owners ensure that each massage therapist has adequate training by using  themselves as massage "testers." 

Do your therapist speak English?  Yes, but their proficiency varies and there are occasional miscommunications.  Keep your directions simple for best results. If you feel you had a sub-par massage let the receptionist know and we will offer an opportunity to come back and try another therapist for 30 minutes.  We want your business for life! 

Do you offer couples massage?   Our massages have you face down for about 45 minutes so you won't see your partner anyway.  However, we do offer couples massage where the couples occupy different rooms.  Also, we try to discourage talking during the massage so your massage neighbors can fully enjoy their experience.  We can start you at the same time, but it would be in separate rooms.

How do charities get gift certificates?  Simply bring in a letter with the details for your fundraiser and make sure it includes the 501 c3 Tax ID info.  We give at least 3 one half hour massages to any charity in Huntington Beach and surrounding commmnities.  They can only be redeemed Mon-Thurs and cannot be combined with other certificates, coupons, discounts etc.  Recipients have an option to upgrade to one hour with hot stone for only $25.

What charities have you supported?  Kiwanis, Rotary, Lions, Soroptimist, Clubs in Huntington Beach, HB APA, Fountain Valley School District, HBUSD, HB Search and Rescue, HB Police Officers : Association and Foundation, HB Police Community Foundation, HB Firefighters Association, The Bolsa Chica Conservancy, The HB Wetlands, Alzheimers Family Service, The Special Olympics OC, The Huntington Beach Chamber of Commerce, Every 15 Minutes, Vista View School, Spring View School, The Westminster Community Theater, The Therapeutic Riding Center, Kindervision-Greatest Save Golf, Project Self Sufficiency, Goldenwest College Gala and Goldenwest Chefs for Scholarships, US Army Reserves, Congregation B'Nai Tzedek, St. Vincent De Paul Church, Huntington Beach Council on Aging, The Assistance League of Huntington Beach, Colette's Children's Home, American Cancer Society and Sand Dollars.

So, do you guarantee your massages?  Yes and No.  We don’t offer refunds, however, if you are unhappy we will provide a 30 minute gift certificate to try another massage therapist.   If you aren’t satisfied on the second massage, best to try another place.  Unfortunately, we’ve had people take advantage and abuse our guarantee. They complain about a therapists then request them by name and use their free certificate.  Not cool.  Help us help you to get the best experience possible.