FAQ's and Ratings
Customized Massage Therapy At It's Finest
At 12 Hours, we make it our mission to give you the massage you need. Our philosophy of semi-custom massage enables you to specify where you want to focus on so that your massage therapist will know which muscles to massage and with the proper intensity. If you don't enjoy your massage, let us know! We always try to make it right if given the chance.
Sometimes customers fail to communicate hoping to see if the therapist can figure it out on their own. You wouldn't ask a taxi driver to guess where you live, don't ask a masseuse to guess what you want to focus on. the amount of pressure you prefer etc. Your communication is part of the results your therapist can provide
Keep in mind we are semi-custom meaning we will spend more time on sore muscles but not the entire time. Have realistic expectations based on what we offer and feel free to ask us questions. We thank you for considering our store and therapists.
Most Common Questions
What are your hours? Generally, we are open 6 days a week and closed on Wednesday. Generally open to the public 11 a.m. to 9:30pm Daily. Note: if there is a slow day, we let staff go between 730-9:30 pm
What are your cross streets? Warner and Springdale in the 24 Hour Fitness Shopping Center. Best parking is usually on the back side of 24 Hour Fitness. Reach it by going behind Del Taco.
Do you accept walk-ins? No, you are welcome to call from your car and if a spot is available, we will accommodate you.
Do you offer hot stone? Yes $10 for non-members, free to VIP's
Do you offer CBD Salve? Yes $10 for non-members and $5 to VIP's
Rewards Card and Gift Certificates- Rewards cards for Non-Members are honored but no new cards are being issued. In stead, we give a credit towards our VIP Membership.
VIP $75 Membership fee (one time fee) Our VIP is the most simple and straight forward membership you will find in any business. You pay a one time $75 membership fee, It includes membership for 2 people. Spouses, Significant Others, Roommates etc. It is non-transferable. Additional friends and family can be added for additional cost. Call the store at 714 377-6600 for details.
Do you accept advanced reservations? Yes up top 1 week. Non-Members may be asked to pre-pay when booking out more than 3 days.
Do you offer “deep tissue”? Yes, all of our massages are classified as “semi-custom”. What that means is you let us know if you want a relaxation style massage or a massage with a greater focus on areas of pain. Your therapist will use hands, thumbs, elbow and sometimes knees or feet.
What style of massage do you provide? The therapists have common Chinese Style and Asian Massage. Our professional boutique uses a variety of modicums to provide soothing relief to your aching muscles. From deep tissue to Swedish massage and reflexology, we can provide you with a custom massage like none other.
Should I use just one therapist? You can, we recommend trying both male and female therapists. Differences in style and strength determine your satisfaction level.
How do I get the best massage? Communicate! Let the receptionist know exactly where you hurt, need more attention or just want a relaxation massage. The golden rule at our massage spa is to communicate.
Is this an Asian massage? All of our therapist are Chinese. However they combine several massage techniques into one massage. The styles they use are a blend of Swedish, Asian, Sports & Deep Tissue Massage techniques.
Are they screened? Absolutely, we check their license, look for violations. We ask them about where they went to school. Both of our owners ensure that each massage therapist has adequate training by using themselves as massage "testers."
Do your therapist speak English? Yes, but their proficiency varies and there are occasional miscommunications. Keep your directions simple for best results. If you feel you had a sub-par massage let the receptionist know and we will offer an opportunity to come back and try another therapist for 30 minutes for free. We want your business for life!
Do you offer couples massage? Our massages have you face down for about 45 minutes so you won't see your partner anyway. However, we do offer couples massage where the couples occupy different rooms. Also, we try to discourage talking during the massage so your massage neighbors can fully enjoy their experience. We can start you at the same time, but it would be in separate rooms.