What is the 12 Hour Massage Difference?
• Commitment to Customer Satisfaction
• Community Involvement
• Highly Screened Massage Therapist
• VIP Membership (NO automatic credit
card charges) Pay as you go.
• Clean, Professional & Friendly Massage
• An Hour Massage is an Hour Massage
Commitment to Customer Satisfaction- Once in a while, a therapists style doesn’t match what the customer had in mind. In extremely rare instances, a customer may get a sub-par massage and if you do, please let us know so we can make it right. We offer up to a (one time) free 30 minute gift certificate to try someone different. We want you for a customer for life! Limit of one certificate per customer
Community Involvement - Rather than advertise to total strangers or offer heavy discount coupons to attract “deal seekers” that only chase discount massages, we wanted attract quality customers that will be loyal to our therapists and store. My wife and I donate up to $40,000 in free massages per year attracting 100-200 new customers. As a result our therapist are busy every day. That means you get consistent, high quality massages no matter who you use and what day you come in.
Highly Screened- First, we ask our existing therapists if they can refer someone of the similar or higher quality. We do back ground checks and verify their massage therapy license is valid and there are no complaints. Then, I come in as a routine customer (my wife does the phone interview). If the quality of the massages meets my standards, my wife gets a massage and we compare notes. We only hire the therapist if my wife and I jointly agree. Sometimes a last minute replace-ment for a day is borderline.
VIP Membership- I believe we are the ONLY massage center whose VIP members don't have their credit cards charged every month. At 12 Hours Massage VIP's get $10 to $30 off each massage. You pay when you come in. For you... Save money every time. No carry-overs, no lost massages because a store went out of business. WHY? Simple, our mission is to offer the best value massage in Orange County. We want to be better than everyone else! Quality therapists, quality customers, quality reception staff, great pricing and consistency is the foundation of our success!
How much does VIP membership cost? A one time fee of $100. It includes a gift certificate good for 1 hour with hot stone (you can use it the day you buy your membership). 2019 VIP’s get guaranteed rates until 12/31/2019. $40 per hour (includes hot stone). $60 for 90 minutes (includes hot stone) $80 for 2 hours (includes hot stone). Non-VIP’s pay $60 per hour w/stone, $85 for 90 minutes w/stone and $110 for 2 hours w/ stone. What about VIP guests? Your spouse, friends and relatives that come with you all get the VIP rate and the free hot stone. VIP Gift cards are the same rate as your in-store purchases.
Any other VIP Benefits? When we first started our VIP program we offered a double discount for last minute massages when we were slow. After evaluating 3 years of when we are most busy and slowest we changed the current offer to pay only $35 for an hour with hot stone if your appointment is made in advance and starts 10 a.m. to 12 noon Monday thru Thursday only. This offer is subject to change but no plans to modify it at this time. VIP’s will always save money.
Clean, Certified, Professional and Friendly Staff. We take pride in offer a spotless environment to get your massage. We do not allow our staff to comment negatively about tips or chase customers for tips. As owners, we tip them if you don’t. We hire friendly receptionists and train them to verify your satisfaction. They are given authority without reaching us to give a certificate for free hot stone up to a 30 minute massage to try another therapist. Due to a handful of customers abusing our guarantee by requesting the same therapist again and again after complaining about that therapist's massage, we now limit each customer to 1 free half hour massage.
An Hour Massage is an Hour massage. Unlike many of our competitors, when you book and hour massage we give you an hour massage. Sometimes customers are late and we will call the next massage and see if they can come a few minutes later. Or, if no one is scheduled we still give you an hour. However, please be responsible, try to arrive 10 minutes before your massage, remove your clothing and get dressed in a timely manner. This insures everyone’s time is respected. We appreciate your cooperation. In rare cases, we will ask you to cut your massage short, but offer you an extension with the same therapist on your next visit.